We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator.
Responsibilities
- Travel to end-customer locations to determine required scanning services, communicate with different stakeholders and deliver a defined solution while working with partners.
- Become the subject matter expert on the defined solution for the client.
- Assist with preparing, planning and delivering scanning services at end customer locations or off-site locations.
- Responsible for handling job tickets and seeing them through to completion and delivery.
- Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.
- May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches.
Skills
- Experience managing onsite operations for scanning and digitizing client email and other documentation.
- Adapts departmental plans and priorities to address resource and operational challenges.
- Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
- Ability to manage and prioritize workloads to meet contractual Service Level Agreements.
- Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
- Analyzes complex technical problems and delivers solutions where precedent may not exist.