Online Customer Support

Job Overview

We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator.

Responsibilities

  • Travel to end-customer locations to determine required scanning services, communicate with different stakeholders and deliver a defined solution while working with partners.
  • Become the subject matter expert on the defined solution for the client.
  • Assist with preparing, planning and delivering scanning services at end customer locations or off-site locations.
  • Responsible for handling job tickets and seeing them through to completion and delivery.
  • Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.
  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches.

Skills

  • Experience managing onsite operations for scanning and digitizing client email and other documentation.
  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
  • Ability to manage and prioritize workloads to meet contractual Service Level Agreements.
  • Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
  • Analyzes complex technical problems and delivers solutions where precedent may not exist.

Application Process

We’re excited that you’re considering joining our team. Our company is dedicated to innovation, excellence, and creating a positive impact in our industry. We believe in fostering a dynamic and inclusive work environment where everyone’s contributions are valued.

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