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Services - Customer Services

MAINTENANCE SUPPORT

Your Xerox experience does not end once you have acquired one of our products. Experience counts, and for over 30 years we have been providing our customers with peace of mind because you can rely on us to minimize your downtime, maximize productivity and protect your investment.

We have a wide-range of services that are designed to meet your needs, no matter how big or small we provide a support solution which is right for you. From online to onsite support, our Xerox Value Added Services team works hard to deliver results you can count on.

Xerox Service Maintenance Agreements provide affordable support where, when and how you need it:

At XHS, delivering a positive customer care experience is a core value. We have years of experience providing customer   services that can improve your productivity, efficiency and customer retention.

Available Service Option:

PLATINUM

Benefits include:

  • Zero Downtime
  • Full Spare Parts Replacement
  • Anytime Request Call for Service
  • Monthly Routine Maintenance Service
  • Full Complement of our Overseas trained Engineers, Analyst and Consultants
  • Onsite coverage up to 8 hours a day, 5 days a week
  • Extended Short term coverage for special project needs
  • Dedicated Engineer for special (on request) account
  • Guaranteed response time to ensure critical availability

And lots more.

GOLD

Benefits include:

  • Zero Downtime
  • High Frequency Serviceable Parts Replacement
  • Anytime Request Call for Service
  • Monthly Routine Maintenance Service
  • Full Complement of our Overseas trained Engineers, Analyst and Consultants
  • Onsite coverage up to 8 hours a day, 5 days a week
  • Extended Short term coverage for special project needs Dedicated Engineer for special (on request) account
  • Guaranteed response time to ensure critical availability

And lots more.

SILVER

Benefits include:

  • Zero Downtime
  • Anytime Request Call for Service
  • Full Complement of our Overseas trained Engineers, Analyst and Consultants
  • Guaranteed Onsite coverage up to 8 hours a day, 5 days a week
  • Extended Short term coverage for special project needs
  • Dedicated Engineer for special (on request) account
  • Guaranteed response time to ensure critical availability

And lots more.

TIME & MATERIAL
  • Pay for every spares used on your machine
  • Pay for our time spent on your machine
  • Anytime request Call for Service
  • Service & Support Offerings
  • Xerox Full Service Maintenance Agreements cover all parts, labor, software, diagnostic licenses and telephone support.

You can customize your Full Service Maintenance Agreement to meet your specific needs:

  • A Full Service Maintenance Agreements grants you access to our 12-hour 5-day-a-week certified telephone support center and our award winning online, interactive support.
For more information, please contact us
  • Purchase a new service agreement
  • Renew your current agreement
  • Add supplies
  • Inquire about any of our unique service capabilities
  • Network Support Services and Advanced Technical Support

  • If your needs extend beyond equipment maintenance and repair we also offer network support and repair as well as advanced technical support to enhance all of your office product needs. Fee-based services include:

  • Workflow analysis and volume building
  • Network design and Installation
  • Server and workstation support
  • Configuration and connectivity troubleshooting
  • Software application and integration support
  • For more information, or to purchase these services please contact us

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